Each pod carries e-liquid enough to last approximately 650 pulls. How fast you finish each pod is based entirely on your daily smoking habits and how much vapor you take in with each drag.
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Each pod carries e-liquid enough to last approximately 650 pulls. How fast you finish each pod is based entirely on your daily smoking habits and how much vapor you take in with each drag.
Our vape pens are made to last! Hardy and durable, a RELX device used normally. You only need to replace batteries when it begins to deteriorate, which usually takes around 2-3 years.
We offer pods at two levels of nicotine concentrations 5% and 3% globally except countries where there are different requirements.
Each Classic Starter Kit comes with one RELX device in the color of your choice, one mint e-liquid pod, one USB charging cable, and an instruction booklet.
In most instances, customs fees are already paid for by us. If you encounter a situation above, we strongly advise that you appeal the dues with your region’s import bureau. If you have already paid, please keep the invoice or evidence of payment and contact customer support (click "Chat" at www.relxnow.com, or email support@relxtech.com) ASAP.
In the event that there’s an issue with your order contents (whether wrong or missing), please contact customer support (click "Chat" at www.relxnow.com, or email support@relxtech.com) ASAP with photo evidence to back up your claim, and we will process it at the earliest.
You can track your order via relxnow.com/pages/track-order.
If you’ve been checking the tracking system for over 15 days without any updates, please contact us via www.relxnow.com/pages/track-order.
If the damage to the parcel affected the contents inside, please take adequate photo evidence and send it to us (via IM or email).
The shipping fee is not a universally-flat fee - it is charged depending on the distance from the nearest warehouse and the delivery type, with faster deliveries and longer distances resulting in a proportionately higher fee.
Depending on your location and the availability of the item, your products may be shipped from China or North America.
Please expect to receive your order within 15 days for global deliveries, and 5- 7 days within the US.
Currently, we use DHL and FedEx to fulfil our global orders, and are in the process of adding other shipping services.
In a situation where you have not received your order within 25 days of purchase, please contact us (click "Chat" on www.relxnow.com, or email support@relxtech.com) with details.
You can cancel your order only before it has been processed for shipping; if your order has already been shipped, please contact us at the earliest to notify the reasons for cancellation.
We accept PayPal, as well as MasterCard and Visa.
If you don’t have access to any of the above and want to set up a PayPal account, you can easily look up www.paypal.com/us/webapps/mpp/country-worldwide.
Although this is a very rare situation, you can refresh the page and try again.
In any event, if your account is accidentally credited twice, you can easily reach out to bank/PayPal and get refunfed.
If you continue to have problems, please contact us with details.
Yes, you can! We accept MasterCard credit cards.
Please contact Customer Service (click "Chat" on www.relxnow.com or email support@relxtech.com).
We do not collect or store your payment details. All payments are handled directly by PayPal or WorldPay(if you pay with credit card).
All refunds are processed within a 15-day period.
In the event that you need to return a product for repair or replacement (as covered by Warranty), simply print the waybill to bycustomer service team to get reimbursed.
If you wish to return or request replacement for reasons uncovered by warranty, you will pay the shipping fee.
Please ensure you pay the exact postage amount, failing which your package will either be rejected or sent back to you; RELX is not responsible for unpaid packages upon their arrival.
Please contact us through our customer care channels (click "Chat" on www.relxnow.com, or email support@relxtech.com) with details and photos/videos of the malfunction.
To get a product replacement, we encourage you to send us
1. Clear and adequate photographic proof of the damage and the parcel
2. Pictures along with your order number
Once we receive your information, our agents will conduct all further processes on your behalf on a priority basis.
Once your package has been received and verified against the warranty, we will issue a full refund or a replacement for the eligible products. If an accessory is returned without cause, RELX reserves the right to deduct the shipping fee from the refund amount.
Register in seconds via https://relxnow.com/pages/refer-a-friend to get your custom link and start conversations about RELX and your experience with our products.
Please allow 7 days for us to update you rewards after each successful transaction. Once the rewards updated, you should receive a notice email.
To avoid such a situation, always ensure that your friends successfully place an order using your link or code. If the issue occurs despite this, please email support@relxtech.com with 'Referral Rewards Update Failure' in the email subject, and your referral account details.